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FAQs

Opening Hours


WHEN ARE YOU OPEN?

Our self storage facility is open 365 days a year between 5am and 11pm.

Our phone lines are open Monday - Friday, 9am-5pm.

WHAT HAPPENS IF I AM IN MY UNIT AFTER CLOSING TIME?

You can exit your unit but you will not be able to re-enter until opening time the following day.


Booking my unit


HOW DO I BOOK MY STORAGE UNIT?

For the best prices and to view available units book online to reserve your unit.

WHAT PAYMENT OPTIONS ARE THERE?

You can pay using any major debit or credit card.  All payments are made online.

CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I HAVE SENT MY PAYMENT DETAILS?

Yes. To cancel your booking either log into your Storage Den account online or call us on 07746251648.  You will not be charged if you cancel before your move in date.

CAN I CHANGE MY PAYMENT CARD?

Yes. Log into your Storage Den account, click on 'View Payment Details' and add a new card.


Moving in


DO I NEED TO PROVIDE ANY ID BEFORE MOVING IN?

Yes, you will be asked to provide and upload a form of identification, proof of address and a copy of your contents insurance documents, unless you are purchasing insurance through Storage Den.  You will also be asked to read and sign a monthly contract.

HOW DO I ENTER MY UNIT?

At Storage Den, you can enter the facility and your unit using only your mobile phone.  On the morning of your move in date, you will receive a text message to your mobile phone with instructions on how to set this up.  It will require the download of the Nokē app from either the Apple or Android app stores.  Downloading the app and gaining access is simple, but if you do need any help please do not hesitate to call during our office hours.

When accessing the facility, the roller shutters and the security gate will close automatically. 

Please ensure the entrances are left clear and do not deliberately block the sensors to try to keep the doors open.

WHO CAN ACCESS MY UNIT?

Only you can control who will have access to your unit.  If you wish to share entry to your unit with a friend, colleague, family member or removal company, you can do this on the app by selecting the middle tab located along the bottom of the home screen.  You can revoke access of anyone who you have previously granted.

EXITING THE FACILITY

If using the pedestrian door, please make sure this closes behind you.

To open the security gate when leaving the premises, simply drive up to the gate.  The gate will automatically close after you exit.


Packing and unloading my items for storage


IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR PACK MY BELONGINGS?

Customers should plan to unload or pack their belongings themselves (unless they have hired a removal company to help with this).

ARE THERE ANY TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?

Trolleys are provided at the facility inside the western roller door entrance for use of our customers.  Please return these to the allocated areas when finished.

CAN I TAKE MY CAR INTO THE LOADING BAY?
Customers are not permitted to drive any vehicle into the loading bay to help with loading/unloading.  Vehicles may be parked outside the building and trolleys brought to the edge of the loading bay.


Moving out


If you are vacating your storage unit, log into your Storage Den account online and cancel. If you require any assistance, call us on 07746251648.

Customers should leave their storage unit in a tidy state and free of any belongings or waste upon exit.

Customers can move out at any time, however, payments are made monthly in advance and are non-refundable.

Fire Exits


There are multiple fire exits from the building (one at the rear of the premises and one on the 'B' corridor).  Please note these doors are alarmed and if opened will result in the alarm being sounded and an in person response.  Any non-emergency use of the fire exits will result in a call out charge being issued.

Do you provide external storage?

We currently only provide internal storage units however we are currently have a waiting list for external drive-up storage units.  If you would like to register your interest please email support@storageden.co.uk.

Climate Control?

Our facility is not climate controlled. 


Prohibited Goods